Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

* Information I Collect:

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

If you are purchasing from Italy and pay through PayPal your "CODICE FISCALE" will be requested after your order. I need it to for tax reasons.


**Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

*** Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


****Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


*****Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


*****How to Contact Me

For purposes of EU data protection law, I, Simona Bondi, am the data controller of your personal information. If you have any questions or concerns, you may contact me at redline.conceptstore(at!)gmail.com. Use @ in place of (at!).

Frequently Asked Questions

Custom and personalized orders

In my shop you'll find 2 kinds of items:
a - PRINTABLE TEMPLATES
b - PRINTABLE PERSONALIZED FILES

For PRINTABLE TEMPLATES you will be able to edit yourself but please read the product details of each item to see what is or is not editable.If you need color changes or any other personalization, please contact us BEFORE the purchase.

For PRINTABLE PERSONALIZED FILES you will have them professionally edited. You may ask to change colors, fonts,... as in product details.

Do you offer printing services?

We do not offer any printing services at this time. For printing and cutting, we recommend using FedEx Kinkos, Staples, Office Depot or a local print shop. Local copy and print shops do a nice job for a very reasonable price!

When I will receive my file?

For PRINTABLE PERSONALIZED files:
please check our current turnaround time. You will receive your proof file as soon as possible at your registered email address.

For DIGITAL TEMPLATES:
they are available as Instant Download. You will automatically receive your files within a few minutes of completing your order.

You can also download your files at your Etsy order page.
1. Log into your Etsy account using your Desktop computer (it will not work on mobile devices).
2. Click on "You" on the top right side of your Etsy page.
3. Select "Purchases and Reviews"
4. Find your order, and click "Download Files"

*For more info on downloading your files, please read: https://www.etsy.com/help/article/3949

I can't edit my PDF file

Please be sure that you are using the latest version of Adobe Reader, which can be downloaded for FREE at http://get.adobe.com/reader

Also, please be sure you are actually editing in Adobe Reader. Avoid double-clicking the file name to open the template. Instead, launch Adobe Reader first, then click File, Open, and select your file.

If you tried to edit the template in any program other than Adobe Reader, you may have broken the template. But no worries! You can re-download your files (from your email or from your Etsy order page) and start over.

How I edit my PDF template?

IMPORTANT: You MUST be using the latest version of Adobe Reader - called ADOBE ACROBAT READER DC - to make all edits to our files. You MUST also be using a desktop computer and NOT a mobile device or phone.

1. Download and install the latest free version of Adobe Reader: https://get.adobe.com/reader

2. Open Adobe Reader on your desktop computer. Note: our templates cannot be edited on a tablet or mobile device.

3. Click on File > Open in the top menu and navigate to your template file.

4. Click in the text field boxes that are highlighted in light blue and edit with your own text.

5. Save your file by re-naming it (eg. Sarah's program) and print

Custom and personalized orders

The type of cardstock really depends on the style that you are going for, for your event:

It's best to print on thick card stock. We recommend 100lb or more. Most home printers will comfortably print on 90 - 110lb card stock, however you will need to check your own specific printer guidelines to make sure about it.

How can I convert my template PDF file to a JPG file

If using Adobe Reader to edit the document, you might have to convert the PDF to a JPG.
You can choose "file>export>save as Image file" or
you can use:
https://smallpdf.com/merge-pdf

EDITING FEE

Remember you purchased an editable template file this means YOU as the customer edit the document yourself.

If you rather have the information (details/name) added for you, there is an additional fee. Depending on the File, the fee starts out at $6.00 and up.

Not Responsible For Spelling and Grammatical errors In Editable Form (Blue Box)

Please be sure to check and double check all spelling and grammar on any PDF, graphic designs you order.

I do my absolute best to catch any spelling errors (on your end or mine!) but I'm only human and an error may go unnoticed. If the area is editable please review it carefully.

Redline and Studio B. e B. Associati is not liable for any printing errors and any subsequent monetary loss. Please check files and resolution prior to proceeding with printed materials with your chosen printers.